Prince Prime Properties Ltd (trading as Hands Off Housing)
Last updated: 6 June 2026
This Privacy Policy applies between you and Prince Prime Properties Ltd (company number 15805987), whose registered office is c/o Noble One Accountants, 114 Ripplewaters, Chatham, Kent, England, ME4 3AY ("we", "us", "our"), trading as Hands Off Housing.
It explains how we collect, use, disclose, and protect your personal data when you use:
https://handsoffhousing.co.uk and subdomains
https://princeprimeproperties.com and subdomains
Together referred to as "our websites".
This Privacy Policy should be read alongside our Cookie Policy at https://handsoffhousing.co.uk/cookies and our Website Terms of Use at https://handsoffhousing.co.uk/terms.
We are the data controller for personal data processed via our websites.
Email: [email protected] Post: c/o Noble One Accountants, 114 Ripplewaters, Chatham, Kent, England, ME4 3AY
We are registered with the Information Commissioner's Office (ICO) as a data controller.
Identity data: your name and similar identifiers you provide.
Contact data: email address, telephone number, and postal address where provided.
Communications data: messages you send us and records of correspondence.
Property and transaction data: information you provide or we obtain in connection with property enquiries, lettings, investments, due diligence, or related services, which may include financial details where relevant.
Technical data: IP address, browser type and version, device identifiers, operating system, and time zone, typically collected automatically.
Usage data: pages visited, links clicked, referring pages, timestamps, and interactions with our website content, typically collected automatically.
Session and tracking data: identifiers and session information required to provide portal, form, and lead capture functionality. See our Cookie Policy for details.
Referral data: where you arrive at our websites via a referral or affiliate link, we may record the referral source via URL parameters to attribute the introduction correctly.
Identity verification data: where you undergo identity verification, we collect government-issued photo ID and biometric data such as a facial image or short video via Stripe Identity, a third-party verification service operated by Stripe Inc. This data is processed by Stripe on our behalf and is used solely for the purpose of verifying your identity.
We collect personal data:
Directly from you when you submit an enquiry form, request information, or contact us by email, phone, or post.
Automatically through your use of our websites via server logs, cookies, and similar technologies.
From publicly available sources where relevant to our services, such as HM Land Registry.
From service providers involved in delivering web and CRM functionality, to the extent you interact with those features.
Via referral parameters in URLs where you arrive through a referral or affiliate link.
Via Stripe Identity when you complete an identity verification process embedded in our websites.
Responding to your enquiries and providing requested information Lawful basis: Legitimate interests; pre-contract steps
Providing property-related services and carrying out due diligence Lawful basis: Contract; legitimate interests; legal obligation where required
Verifying your identity prior to providing services or entering into an investment or property transaction Lawful basis: Legal obligation; contract; consent for biometric data processing
Managing our relationship with you, record-keeping, and administration Lawful basis: Legitimate interests; legal obligation
Securing our websites, preventing fraud and bot traffic, and maintaining performance Lawful basis: Legitimate interests
Attributing referrals correctly where you arrive via a referral or affiliate link Lawful basis: Legitimate interests
Sending marketing communications where permitted Lawful basis: Consent under PECR; legitimate interests where soft opt-in applies
Complying with legal obligations and defending legal claims Lawful basis: Legal obligation; legitimate interests
We will only send you marketing by email or similar electronic means where we have the appropriate lawful basis under PECR. You can opt out at any time by using the unsubscribe link in any marketing email or by emailing [email protected].
Where you arrive at our websites via a referral or affiliate link, we may record the referral source. This allows us to attribute introductions correctly and administer any associated referral arrangements. We do not share your personal data with referral partners without your knowledge. Further information about referral links on our websites is set out in our Website Terms of Use at https://handsoffhousing.co.uk/terms.
Where we require identity verification, this is carried out via Stripe Identity, operated by Stripe Inc. Stripe acts as a data processor on our behalf. The verification process involves the collection of a government-issued photo ID and biometric data such as a facial image or short video. This data is used solely for identity verification purposes and is handled in accordance with Stripe's Privacy Policy at stripe.com/privacy.
We will always present a clear notice and obtain your consent before asking you to complete an identity verification.
We use cookies and similar technologies on our websites. Please see our Cookie Policy at https://handsoffhousing.co.uk/cookies for full details of the cookies in use and how to manage your preferences.
We may share your personal data with:
Our employees, contractors, and agents where necessary to operate the business.
Professional advisers including lawyers, accountants, and insurers.
IT, hosting, security, and CRM providers who process data on our behalf under appropriate contractual protections.
Stripe Inc. for the purpose of identity verification, acting as a data processor on our behalf.
Investors, landlords, tenants, developers, or joint venture partners where relevant to a transaction or your instructions.
Regulators, law enforcement, or courts where required by law or to protect our rights.
We do not sell your personal data to third parties.
Some of our service providers, including Stripe Inc., may process data outside the UK. Where this occurs, we take steps to ensure an adequate level of protection through UK adequacy regulations or appropriate contractual safeguards such as standard contractual clauses.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
If you believe your personal data has been compromised, please contact us at [email protected].
We retain personal data only for as long as necessary for the purposes set out in this policy, including to meet legal, tax, and regulatory requirements. Identity verification data is retained only for as long as required to complete verification and satisfy any associated legal or regulatory obligations. Data deleted from active systems may remain in backups for a limited period before being overwritten.
Under UK GDPR you have the right to:
Access the personal data we hold about you.
Rectify inaccurate personal data.
Request erasure of your personal data in certain circumstances.
Restrict how we process your personal data in certain circumstances.
Data portability where processing is based on consent or contract and carried out by automated means.
Object to processing based on legitimate interests or for direct marketing.
Withdraw consent at any time where processing is based on consent, without affecting the lawfulness of prior processing.
Where we process biometric data on the basis of consent, you have the right to withdraw that consent at any time by contacting us at [email protected]. Withdrawal of consent will not affect any verification already completed.
To exercise any of these rights, contact us at [email protected]. We will respond within one month.
If you are unhappy with how we handle your personal data, you can contact us at [email protected]. You also have the right to lodge a complaint with the ICO at https://ico.org.uk or by calling 0303 123 1113.
Our websites may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their privacy notices directly.
We may update this policy from time to time. The latest version will always be posted on our websites with the revised date above.
Prince Prime Properties Ltd (trading as Hands Off Housing) Email: [email protected] Registered office: c/o Noble One Accountants, 114 Ripplewaters, Chatham, Kent, England, ME4 3AY Company number: 15805987